Privacy Policy

Last updated: September 2025

This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, create an
account, place an order, or interact with our content and advertising. It applies to agasiaura.ca and agasiaura.ca, and
to visitors and customers in Canada and the United States.

Information we collect

Information you provide

Account details, contact information, shipping and billing addresses, order details, return requests, messages you send
us, and newsletter sign ups.

Information collected automatically
Device and browser information, approximate location, pages viewed, time on site, and interactions with features such
as cart and checkout. We use cookies and similar technologies to run the site, improve performance, remember
preferences, and support advertising where you have allowed it. See our Cookie Policy for details and choices.

Information from partners
If you consent, our analytics and advertising partners may provide limited insights that help us measure campaigns or
improve the site. These include Google Analytics 4, Meta (Facebook and Instagram), TikTok, Pinterest, Microsoft Clarity
configured without session recording, and Google Tag Manager to manage tags. Our email partner is Mailchimp.

Categories of personal information
Depending on your use of the site, we may process: identifiers and contact details, device and usage data, order and
payment metadata, shipping details, support communications, marketing preferences, and user-generated content such
as reviews.

How we use information
We use information to operate the store and provide services you request. This includes processing orders, payments,
shipping, and returns, providing customer support, improving site performance and security, personalising parts of your
experience when allowed, sending service messages about your orders, sending marketing emails if you opt in,
measuring and improving advertising where you have allowed it, and preventing fraud.

Payments and checkout
We use WooCommerce, WooCommerce Payments, and may offer PayPal. These providers process your payment
information directly on their systems. We do not store your full credit card number. Payment providers use securely
stored tokens, risk checks, and other safeguards to complete your purchase.

Advertising and analytics
With your consent, we use Google Tag Manager to manage tags, Google Analytics 4 for performance insights, Meta
Pixel, TikTok, and Pinterest to measure and improve advertising, and Microsoft Clarity for performance insights only.
You can change your choices at any time via Cookie Preferences in the footer. If you opt out, non essential tools will not
run.

Email marketing
If you opt in, we send newsletters through Mailchimp. Emails may contain a small image pixel that tells us if an email
was opened and which links were clicked. You can unsubscribe at any time using the link in any marketing email. Service
emails related to your orders will continue.

Sharing information
We share information only as needed to run our business, including with service providers that help operate the
website, payments, shipping, analytics, and advertising, with anti-fraud and security providers, and with authorities
when required by law or to protect our rights.

We do not sell personal information for money. In the United States, some advertising activity may be considered
“sharing” for targeted advertising. You can opt out at any time via Your Privacy Choices in the footer. We honour
supported Global Privacy Control signals where required.

Your privacy rights and how to exercise them
You can request access to your information, ask for corrections, request deletion, or withdraw consent to non essential processing.
To make a request, use the Contact page. We may ask you to verify your identity so we can protect your information.
United States residents may use an authorised agent by providing written permission and a way for us to verify your
identity and the agent’s authority.

Non-discrimination
We will not treat you differently for exercising your privacy rights.

Do Not Track and Global Privacy Control
Most browsers offer a Do Not Track setting. Our site does not respond to Do Not Track signals. We do honour supported
Global Privacy Control signals as an opt out of targeted advertising where required by law.

Public content and social features
Content you post on public pages or social feeds, including product reviews or Google Reviews shown on our site, may
be visible to others. Please avoid sharing sensitive information in those spaces.

Security and incident response
We use administrative, technical, and physical safeguards designed to protect personal information. No method of
transmission or storage is perfectly secure, but we work to keep information safe and limit access to those who need it.
If a security incident affects personal information, we will notify you and any required regulator as the law requires.

Children
Our site is not directed to individuals under 16. We do not knowingly collect personal information from children under 16.

Data retention
We keep information only as long as needed for the purposes described in this Policy, to comply with law, and to resolve
disputes. For example, we may keep order records for tax, accounting, and fraud-prevention requirements, and we keep
marketing preferences until you unsubscribe or we delete inactive records.

International transfers
We are based in Canada and work with service providers who may process data in the United States and other locations.
When information moves across borders, we take steps to ensure it is protected as described in this Policy.

Out of scope
This notice does not apply to job applicants, employees, contractors, or business contacts. Those are covered by
separate notices where applicable.

Changes to this Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the
top of this page.

Contact
Questions or requests about this Policy or your information,
Use the Contact page on our website and we will respond.

Notice of financial incentive
Our rewards programme, if offered, may provide discounts or benefits in exchange for your contact details and purchase
activity. Participation is optional and you can leave at any time through your account or by contacting us. We estimate
the value of your data based on the cost of programme benefits and our good-faith analysis of member engagement.